Goose and Willow is committed to delivering high quality products to our customers. We understand that sometimes thing can go wrong.

We offer full refunds, or 100% credit notes, if the product does not meet your quality standards.

Some conditions as follows:

  • Is returned within 30 days of order delivery
  • Has not been used
  • Is not soiled or damaged
  • Has original packaging and tags

If all of the above conditions are met, please use the below process when requesting to return product:

  1. Contact our Customer Support Team on to request authorization number. Please explain reason for return, request a credit note or a refund, and reference your order number.
  2. Once return has been authorized you will be issued a request authorization number. Please return product in original packaging and return within 30 days of receiving your order.
  3. Please return your product to the below address:

Goose & Willow Returns
101 Harvest Drive
Charlottesville, VA 22903