Returns
Goose and Willow is committed to delivering high quality products to our customers. We understand that sometimes thing can go wrong.
We offer full refunds, or 100% credit notes, if the product does not meet your quality standards.
Some conditions as follows:
- Is returned within 30 days of order delivery
- Has not been used
- Is not soiled or damaged
- Has original packaging and tags
If all of the above conditions are met, please use the below process when requesting to return product:
- Contact our Customer Support Team on gooseandwillow@gmail.com to request authorization number. Please explain reason for return, request a credit note or a refund, and reference your order number.
- Once return has been authorized you will be issued a request authorization number. Please return product in original packaging and return within 30 days of receiving your order.
- Please return your product to the below address:
Goose & Willow Returns
101 Harvest Drive
Charlottesville, VA 22903